FAQ

Frequently Asked Questions about HVAC Service and …

 

About Climate Concepts

HVAC Service, Maintenance, Repair and Installation are what we do best. Call us and see the difference!

Do you offer same day service?

Yes, typically we can offer same day service for estimates, repairs, tune-ups, duct cleaning and other HVAC services. Our regular hours are between 8 a.m. and 4 p.m., however we have technicians available until 10PM and for emergencies 24/7.

Does Climate Concepts stand behind their work?

Absolutely … Just ask us about our 10 Year Guarantee.

Does Climate Concepts employ certified factory trained service technicians?

Most service technicians and installers are EPA certified and are trained both in house and by factory personnel. The average Climate Concepts technician has over 10 years experience in the HVAC industry and. Most are NATE certified. Our technicians use state of the art tools and testing equipment including refrigerant recovery equipment to protect the environment.

Does Climate Concepts offer service agreements?

Yes – Preventive maintenance agreements offer you ‘peace of mind’ and can prolong the life of your equipment. We not only offer, but recommend service agreements.

Is Climate Concepts bonded and insured?

Our employees are fully bonded, insured and covered by Workman’s Compensation.

Does Climate Concepts offer financing?

Climate Concepts partners with Energy Loan Financial to offer the best energy related financing available on the market today.

Does Climate Concepts have in stock inventory?

Yes, Climate Concepts maintains parts and equipment to serve our customers. Our vehicles are well stocked with the most frequently required parts and are readily available for quick repairs. We also maintain a secondary warehouse solely to provide quick access to most common HVAC repair parts.

 Can Climate Concepts handle all my heating and cooling needs?

We are a full service HVAC contractor with complete residential and commercial service and installation capabilities, including duct cleaning and whole house diagnostics and testing ability.

Is Climate Concepts a good place to work?

Climate Concepts is dedicated to providing our employees a safe, secure and enjoyable work environment plus to tools and training necessary to take pride in their work. This is fundamental to our companies Vision and Mission.

Does Climate Concepts do anything for customers that might refer friends or family?

We’d like to think that telling them about the best HVAC Contractor in the area would be plenty … but we certainly do like to show our appreciation when something like that happens. Our current offering is a $50 Gift Card or a $50 Gas card … deliverable after the installation is complete and the system has been paid for. We will switch this up on occasion, so be aware that this is subject to change without notice.

… Your HVAC Service and System

Should I be concerned about Indoor Air Quality?

According to the Environmental Protection Agency (EPA), your exposure to air pollutants can be up to 100 times higher indoors than outdoors. We consider products necessary to handle pollutants, humidity and other issues to improve your health.

Should outdoor units be covered in winter?

No. Heat pumps and outdoor air conditioning units (aka outdoor condensing units) operate year-round and should never be covered. They are built to withstand an outdoor environment and should not be covered.

Should a thermostat be set to “auto” or “on”?

Preferably auto. That way, the fan operates only when the temperature requires it. This is the most used and the most efficient setting. However, there are advantages to using the “on” setting. Air is constantly filtered through the unit’s air filter, and the constantly circulating air results in an even temperature throughout the house. Sometimes the construction of the home (i.e. Open Floor Plans) dictate which one makes sense.

Can shrubs or flowers be planted around an outdoor unit?

Yes, but you should allow for room for air circulation in and out of the unit – roughly about 18 inches from the unit. Without this room for air circulation, the unit could overheat.

If an outdoor unit needs replacing, should the indoor unit be replaced too?

Yes, because of efficiency. Air conditioning and heating units are designed to operate as a matched system. The efficiency rating is based on the entire system. Replacing the entire system ensures the system will be reliable and efficient.

What is the difference between a split system and a package unit?

A split system uses indoor and outdoor components to provide a complete home comfort system. A package unit or self-contained unit requires no external coils, air handlers, or heating units.

What does the air handler do for my system?

An air handler circulates conditioned air produced by heating and cooling equipment throughout your home. Along with the air handler, it is possible to filter, humidify or dehumidify the air stream as needed.

How does an air conditioner work?

An air conditioner seems as if it cools your home’s air. But in reality, what it’s doing is removing heat from the indoor air and transferring it to the outdoor air. It’s extracting the heat from your home. How? By passing indoor air across a refrigerant coil in the indoor unit. Refrigerant lines then carry the heat to the outdoor unit, where it is released into the outside air. The cooling cycle continues until the indoor temperature reaches the thermostat setting you selected.

… Upgrading and/or Replacing

Why should I replace my existing heating or air conditioning system?

You may wish to consider replacing your air conditioning or heating system if it is old, inefficient or in need of repair. Today’s systems are as much as 60% more efficient than those systems manufactured as little as ten years ago. In addition, if not properly maintained, wear and tear on a system can reduce the actual or realized efficiency of the system. If you are concerned about utility bills or are faced with an expensive repair, you may want to consider replacing your system rather than enduring another costly season or paying to replace an expensive component. The utility cost savings of a new unit may provide an attractive return on your investment. If you plan on financing the purchase, the monthly savings on your utility bill should be considered when determining the actual monthly cost of replacing a system. The offsetting savings may permit you to purchase a more efficient system.

How expensive are air conditioning and heat pump systems?

Many factors affect the cost of a heating or air conditioning system, including the size of your home, the type and condition of the ductwork installed and accessories you might need such as a thermostats or an electronic air cleaner. We have a complete range of systems and accessories available to meet all your needs, including your financial ones!

How do I select the right heating/cooling system?

Leave that recommendation to Climate Concepts. We will  make sure the unit is properly sized. We will provide a load calculation for your home. Also, we will provide an energy analysis to determine operating cost. Next, consider any comfort issues in the home. Some products can reduce air stratification and uneven temperatures from room to room. If you have allergies, an indoor unit with an ECM motor will allow you to circulate the air in your home continuously while filtering the air for about the same cost as operating a standard light bulb. Finally, know your budget parameters and the efficiency of the system being proposed. Does the system offer a payback? In other words, will the monthly savings over time offset the cost of the new unit or efficiency option being considered?

How do I know what size unit our house needs?

At Climate Concepts, our estimator will come to your home for FREE to determine the size he recommends. Factors like square footage, how well the house or business is insulated, body heat (how many people occupy the space), any other heat producing equipment in the space (electronics, computers, appliances, lighting), amount of glass in the structure, all sorts of architectural considerations and the climate are taken into consideration.

What is involved in replacing an old system?

Aside from the placement of the new equipment, Climate Concepts will inspect several items and determine whether they need to be supplied or replaced. Some of the items include: ductwork, insulation, refrigerant piping, electrical service, wiring, thermostat, condensate piping, flue piping, flue terminations, chimney liner, slabs, filter, driers, registers, grills, drain pans and evaporator coil.

How long can I expect a new system to last?

If you have a qualified technician perform regular preventative maintenance and service suggested for your unit, industry averages suggest that an air conditioner should last 12-15 years (sea coast applications may be less) and a gas furnace should last as many as 20-25 years. We offer a 10 year no hassle no payment guarantee to our maintenance customers.

What is covered in my warranty?

All products come with a written limited warranty on parts. This warranty states that a replacement part will be furnished for any part of the product that fails in normal use and service during the applicable warranty period specified in accordance with the warranty’s terms. However, if you sign up for our maintenance plan, we will guarantee that any failures in the first ten years are covered … parts and labor.

Why should I zone my house?

A zoning system is designed for the many ways you use your home. There may be unoccupied areas that do not need constant heat or A/C. A zoned system allows you to divide your home into separate areas, giving you the comfort and control you’ve always desired.

What are some of advantages of having a Service Contract?

You get more efficiency, and proactive maintenance of your equipment. And, you don’t have to remember to schedule your maintenance; we do the scheduling for you. We are also proud that using service contracts has improved our own efficiency and Increased efficiency on our part means we can offer you billing increments as low as 30 minutes, instead of the hourly incremental billing so common in the heating and air conditioning service business. Maintenance contracts help you to avoid surprises (both in your bill and from your system).

… from HVAC Geeks

What is a SEER?

SEER stands for Seasonal Energy Efficiency Ratio. It is most commonly used to measure the efficiency of a central air conditioning. More efficient units will have a higher SEER Rating.

What does HSPF stand for?

HSPF stands for Heat Seasonal Performance Factor, which measures a heat pump’s heating efficiency. The higher the HSPF, the more efficient the heat pump. More technically speaking, the HSPF represents the total heating output of a heat pump during the normal heating season, as compared to the total electricity consumed during the same period.

What does AFUE stand for?

Gas furnaces are rated according to their Annual Fuel Utilization Efficiency, or AFUE. The AFUE rating measures how efficient a gas furnace coverts fuel to energy. The higher the AFUE rating, the more efficient the unit. A gas furnace with an AFUE of 95 percent is one of the highest efficiency gas furnaces you can buy on the market today.

What does EER stand for?

The Energy Efficiency Ratio is known as the EER. It measures how efficiently a cooling system will operate when the outdoor temperature is at a specific level (95 degrees Fahrenheit). Like the SEER, HSPF, and AFUE, the higher the EER rating, the more efficient the unit.