Testimonials

Testimonials

And they keep on coming!

5 star Everything about the experience was excellent. I would absolutely recommend Climate Concepts to anyone. The office staff was fabulous! Danielle W. – Franklin Ma

4 stars 4.1 Stars! (Amazing – our lowest score – but one of our most impressed and happy customers!) The promptness of communications was outstanding -very helpful and understanding we had a good feeling doing business with your company. We would refer you to anyone.
I wish all companies would do business this way. Thank You.

Don & Ann S. – Franklin Ma

5 stars 4.9 Stars! Your Staff was dressed very nicely, were polite and took time to explain everything. They took extra precautions to keep the work area clean and picked up everything. I never would have known they were event there if it wasn’t for the new furnace they installed. Also, your help in getting all the additional paperwork for rebates was excellent. You have an “A” team on staff there. They always answered my questions and went the extra mile.

Frank S. – Wareham Ma 

5 star 5 Stars! While I myself never met any of the crew my project manager (Wife) couldn’t have been happier with the professionalism of your crew. They were courteous, worked great together and knew their stuff. They did a great clean install. I am extremely satisfied and will recommend Climate Concepts to anyone looking for HVAC.

Jeff E. – Middleboro Ma 

5 star 5 Stars! Brandon came to our house today for AC maintenance. He went above and beyond, was extremely helpful and knowledgeable – overall amazing service!! 

Thank you so much! – Barri M. – Mansfield Ma

5 star4.9 Stars! These guys really know what they are doing with all aspects of a complete replacement or service. I had a couple of service calls from them on my old system before it died completely, and even then they took best measures they could to fix problems. They explained problem was not just system but way house ductwork was preventing system from working properly. They worked with me to fix problems as much as possible, and their knowledge and advice allowed me to do most of the work myself also avoiding extra installation expense. When it came to replacing my 15 year old system, they came immediately to analyze my needs and got back to me with a quote within 3 days (over a weekend no less). I got quotes from three other companies that took anywhere from 5 days to over a week, who also hemmed and hawed like used car salesmen. After I researched the various equipment, Climate Concepts American Standard/Trane was the best in price, warranty, performance, and reliability. Their quote came in 25% less than their competition, whose only counter offer was for less expensive and inferior products. They went out of their way to install within a few days as my wife has respiratory problems. All ten of the Climate Concept employees I have dealt with are polite, pleasant, knowledgeable, professional, and efficient. They work hard and don’t mess around.

David & Sharon J. – Taunton MA

5 star5 Stars! Climate Concepts had installed a replacement A/C system for me 2 years ago. They did a great job. In the interim, I had noticed that birds were pecking and deteriorating the insulation in the Freon lines from the compressor to condenser. I had mentioned this to Climate Concepts before this recent installation. During this installation, Climate Concepts installed a white plastic covering over the new Freon lines and also did the same to the lines installed 2 years ago. A great solution.

Joseph D. – Falmouth MA

5 star5 Stars! I can’t say enough about how thrilled we are with Climate Concepts. From start to finish this company exceeded others’ professionalism, planning, technical expertise and quality and thoroughness. Due to unforeseen electrical system’s glitches in our panel they stuck with it and resolved not only the circuit issue, but made reparation to unsafe existing electrical issues. I feel extremely assured and secure in the knowledge that our system was designed, installed and is a valuable asset by Climate Concepts!  Thank you to all technicians for their hard work and dedication!

Jill H. – New Bedford – MA

5 star4.8 Stars! I would absolutely recommend these guys.

Scott B. – Norton MA

5 star5 Stars! Climate Concepts gave us a quote and made us aware of our options with rebates as well. We were very pleased with the overall experience with them. Installation was planned for a total of 4 days and was completed in three. The workers cleaned up after themselves each and every day and were prompt. The office staff was excellent. Our concerns were always answered in a timely manner and we were satisfied.

Karen J. Somerset – MA

5 star5 Stars! Thanks for everything! We are very pleased that we went with Climate Concepts! Also extremely thankful for assistance with rebates.

Nicole C. – Norton MA

5 starYesterday, New Years Day, Justin responded to my request for repairing of my heater. He responded very quickly and replaced the upstairs thermostat. Climate Concepts deserves a tremendous amount of credit for the employee professionalism and care of your customers. From the concern of the person answering my call to Justin’s fixing the heating system, I could not have expected better service. Thank you for being such a wonderful company!

Ed M. Taunton, Ma

A testimonial by fifteen-(15) year customer – Joe D. – Falmouth, MA

5 starThe name – Climate Concepts –says it all. They are not just plumbers, electricians, electronic technicians and sheet metal fabricators; they are true designers, repairers, maintainers and technology monitors for the climate in your home or business.

I first met Tim Dubuc, President of Climate Concepts in 1997. Tim was the installer for the climate system in our new Falmouth home. Time has moved on and so has Tim. Our systems have aged and have been ravaged by the salt air environment. Climate Concepts has always been timely and there to maintain our system and to suggest replacements as appropriate at a fair price.

I have a good relationship with Tim and the familiar support team. All are extremely professional and courteous. Tim has a good sense for hiring skilled, seasoned employees and to meld them together with the recent technical school graduate. I was in the house one day during a service call and thought that the technicians may have left. I came upon a real life training session where the seasoned pro was going over a particular installation with the rookies. I thought that this was fantastic.

Tim has also moved beyond the traditional role of President. He has alliances with power companies and performs energy audits on his client’s homes. I never knew that NSTAR had funds available to invest in homes if an energy audit showed a certain benefit until Tim told me. This investment is essentially free to the home owner.

A cooling system replacement was recently suggested. Climate Concepts did not simply suggest an identical replacement but went the extra yard to re-engineer the requirements. It was determined that a smaller unit was best for performance, efficiency and cost. I was also the beneficiary of the previously mentioned, on-going energy audit. Climate Concepts installed a new, energy efficient blower fan at no cost to me! Thanks Tim and NSTAR!

I am comfortable referring Climate Concepts. My neighbor recently asked me for a suggestion for installing both a burner change (oil to natural gas) and a split cooling system. Obviously, I recommended Climate Concepts. Tim returned my neighbor’s call immediately and set up an appointment. Tim showed up right on time and was well prepared for a productive meeting. Several days later a detailed quote was received via an e-mail attachment. Sounds great for professionalism and efficiency.

I could keep on going but the bottom line is that Climate Concepts is a class operation with class people. What more can I say….

_______________________________________________________________________________________________________

Diane D., Mansfield, MA

5 starI had my central air conditioning installed by Climate Concepts and have to comment on how knowledgeable, thorough, professional, and courteous the team was. My husband is an engineer, and was very impressed with the technical expertise. Tim stands behind his team’s work, and I’ve heard from many people I’ve talked to how reliable his service is and they have been customers for many years. I can see why. He takes pride in his work and reputation, and it is well earned.

_______________________________________________________________________________________________________

Michael P., Berkley, MA

5 starThe total experience of working with Climate Concepts was outstanding. From our first meeting with Tim, through the completion of the job was outstanding! The installation team was nothing but first class all the way. They were prompt, knowledgable, professional, and also provided my wife and I with excellent suggestions as to how we should route the cooling system duct work. I would highly recommend Climate Concepts for any and all air conditioning needs.

 _______________________________________________________________________________________________________

Dominic C., Mansfield, MA

5 starI love the new furnace. I can’t beleive how quiet it is. We have asked Tim to come back to evaluate our 2nd floor unit. It was installed two years ago, but not as efficiently as it could have been. Hopefully with a few tweaks we will be fully efficient.

 _______________________________________________________________________________________________________

Bob & Sue Wareham

 

Dear Tim, 

5 starWe would like to thank you for sending us a wonderful crew who installed out A/C.  Mike and Rick are very professional, quick and willing to answer questions and take great pride in their job. We will highly recommend you and your company to anyone. Thank you. 

 _______________________________________________________________________________________________________

Andrew M- Canton 

Tim,

5 starJust wanted to say thanks for the work you did in our house. The whole process from the initial quote through the Cool Smart rebate was seamless. Your guys did an awesome job and the unit is working perfectly (especially on a 95 degree day like today). We’ll be doing more work in the house down the road and you’ll be the first one we call.

Thanks again

Andrew

_______________________________________________________________________________________________________

Pam and Paul S. – Carver 

Hi Tim, 

5 starI want to thank you and your crew for the great care and service everyone provided with our new furnace and A/C units.  It is very apparent why Climate Concepts is one of only a few HVAC contractors chosen by Mass Save for both systems.  We were impressed by you personally coming to our home to evaluate replacing our 35 year old furnace and installing a new central air conditioning system.  We chose Climate Concepts because of the knowledge and experience you have as well as our feeling of trust and assurance that the job would be done thoroughly from beginning to end. 

Melanie and Nicki at you office were always cheerful, courteous, and helpful whenever we called with questions.  Mike and Brandon worked diligently and professionally installing the furnace as did Brandon and Rick when installing the A/C compressor.  Mike provided us with an excellent tutorial regarding the new programmable thermostat. We especially noticed and appreciated that once they completed their work they made sure everything was cleaned up before they left.   

We never met the plumber you had contracted as he did his part of the installation and left before we could meet him.  Ryan, the electrical contractor you provided worked quickly and did a thorough job as well.  He commented to us how good Brandon and Mike were at installing the new systems as well as the entire Climate Concepts team. 

Again, many thanks.  

Pam and Paul S. 

_______________________________________________________________________________________________________

5 starThis is a great product, but the contractor, Climate Concepts, made it a great experience to have it installed! They deserve a gold star! So thanks for a job really well done.  I already knew our install was not going to be an easy task.  But everybody was both skilled AND courteous. And that is a rare combination in the existing world of contractors! 

Thanks again for everything. 

Mark and Nanette S. 

_______________________________________________________________________________________________________